At Atelier Ingrid Alexandra, we value your trust and your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with Atelier Ingrid Alexandra.
We collect only the information we need to provide our services, process your orders and offer you a thoughtful experience when visiting our atelier online.
1. Who we are
Atelier Ingrid Alexandra is an independent Romanian brand based in Bucharest, Romania.
For any questions regarding your personal data or this Privacy Policy, you can contact us at:
2. What information we collect
Depending on how you interact with our website, we may collect the following information:
Information you provide to us
- name
- email address
- phone number
- billing and delivery address
- information provided when placing an order
- messages or other information you choose to share with us
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited and information about how you interact with the website.
This information may be collected through cookies and similar technologies.
3. How we use your information
We may use your personal information to:
- process and deliver your orders
- communicate with you about your order
- respond to your questions and requests
- process returns and exchanges
- provide customer support
- maintain and improve our website
- understand how visitors use our website
- send marketing communications where you have chosen to receive them
- comply with our legal and accounting obligations
- protect our website, business and customers from fraud or misuse
We do not collect personal information simply because we can. We use it when it is necessary for one of these purposes and in accordance with applicable data protection legislation.
4. Legal basis for processing
Depending on the circumstances, we process your personal data on the following legal bases:
- Performance of a contract – when we need your information to process and fulfil an order.
- Legal obligations – when processing is necessary to comply with applicable laws, including accounting and tax requirements.
- Legitimate interests – where processing is necessary to operate, improve and protect our business and website, while respecting your rights.
- Consent – where you have actively chosen to receive marketing communications or where consent is otherwise required.
You may withdraw your consent at any time where processing is based on consent.
5. Cookies
Our website may use cookies and similar technologies to ensure that the website functions properly, remember your preferences, understand website usage and, where applicable, support analytics and marketing activities.
You can manage or disable cookies through your browser settings and, where applicable, through our cookie preferences.
Please note that disabling certain cookies may affect how some parts of the website function.
6. Sharing your information
We do not sell or rent your personal information.
We may share relevant information with trusted service providers who help us operate our website and fulfil your orders, such as:
- payment service providers
- delivery and courier services
- website hosting and technical service providers
- analytics and marketing service providers, where applicable
- accounting, legal or other professional service providers where necessary
These providers may process personal data only as necessary to provide their services to us and are expected to handle your information securely and in accordance with applicable data protection requirements.
7. Payments
Payment information may be processed directly by our payment service providers.
We do not intentionally store complete payment card details on our own systems.
Payment providers may have their own privacy policies and terms governing the processing of your information.
8. How long we keep your information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
Certain information may need to be retained for longer periods where required by law, particularly information relating to orders, payments, accounting and tax obligations.
When information is no longer required, it will be securely deleted or anonymized where appropriate.
9. Your rights
Under applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), you may have the right to:
- access the personal information we hold about you
- request correction of inaccurate or incomplete information
- request deletion of your personal information, where applicable
- request restriction of processing
- object to certain processing activities
- request portability of your personal information, where applicable
- withdraw consent where processing is based on consent
- lodge a complaint with the relevant data protection authority
To exercise your rights, please contact us at:
We may need to verify your identity before fulfilling certain requests.
10. Data security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
11. Third-party websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of websites that are not operated by Atelier Ingrid Alexandra. We encourage you to review their privacy policies before providing personal information.
12. Children
Our website is not intended for children, and we do not knowingly collect personal information from children.
13. Changes to this Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our business, website, services or applicable legislation.
The latest version will always be published on this page, together with the date of the most recent update.
14. Contact
If you have any questions about how we handle your personal information or about your privacy rights, please get in touch.
Atelier Ingrid Alexandra
Bucharest, Romania
ingrid.a.hannek@gmail.com
Your privacy matters to us, and we’re always happy to help.