RETURNS
We are happy to offer a refund on any unsuitable items, provided they are unworn and in resell-able condition, with all original labels and hang tags attached. All refunds exclude all shipping costs.
We take no responsibility for problems where mis-use has contributed to the problem. Accidental damage, not washing items according to the instructions or scratches from wearing it, are not considered manufacturing defects, therefore will not be covered.
Before returning any item, the Customer has an obligation to notify in writing at ingrid.a.hannek@gmail.com.
HOW TO RETURN YOUR ITEMS
- Contact us by email at contact.purlqueen@gmail.com within 14 days of receiving your order. Include your name, order number, the item you are returning.
- Package your return items securely and post the parcel back to us using your preferred shipping service. Remember to use a reliable service as the goods are your responsibility until they return to us.
- Upon inspection of the returned items, you will receive your refund.
RETURN ADRESS
PURL QUEEN Workshop
Contact us via email to get the return address at ingrid.a.hannek@gmail.com